Refer Someone
Patient Portal
Schedule Appointment
Refer Someone
Patient Portal
Schedule Appointment

Therapy Treatment Team – Frequently Asked Questions (FAQ)

We’re here to help you navigate your mental health treatments. Below are answers to common questions about our services. If you don’t find what you’re looking for, our team is always available to assist you.

1. Getting Started

What does TTT offer?

We provide therapy, psychiatry, and psychology services via telehealth throughout the entire state of Florida or at one of our convenient locations (Naples, Fort Myers, Wesley Chapel). We match you with a provider who specializes in your needs. Our team covers a wide range of mental health specialties to ensure your symptoms are properly addressed.

The easiest way to start is by completing the Get Started form on our website, emailing admissions@therapytreatmentteam.com, or calling (239) 537-9646.
Our Admissions Team will verify your insurance, learn about your preferences, and match you with the best provider for your needs.

Our Admissions Team typically contacts you within minutes or hours. During busy periods, responses may take 24–48 business hours.

  • Therapy sessions: 45–55 minutes
  • Initial psychiatric evaluations: 45–60 minutes
  • Psychiatry follow-ups: 20–30 minutes
  • Psychological testing: Varies based on the assessment

Yes. You may be seen in-person at any Florida office or virtually from anywhere in Florida. Our team receives specialized training to ensure telehealth sessions feel just as connected as in-person appointments.

We do not offer drug testing, housing support, or 12-step program services.

2. Insurance & Payment

Which insurance plans do you accept?
Everyone deserves quality mental health care. Using insurance never reduces the quality of your treatment—we provide both affordability and clinical excellence. We are in-network with most major insurance plans, including: Aetna, Cigna, BCBS, Medicare, Medicaid, UHC, UMR, Tricare, Sunshine, Ambetter, KBA, and more. For more information: Call: (239) 537-9646 Ext. 112 or 103 Email: insurance@therapytreatmentteam.com

We offer self-pay options for all services. Our Admissions Team can provide current fees before scheduling.

Our team provides an estimate after verifying your plan.

Yes. We verify coverage and provide an estimate of your copay, coinsurance, or deductible. However, this is not a guarantee of payment, so we strongly recommend confirming benefits directly with your insurance.

All copays, coinsurance, and self-pay fees are due at the time of service. We accept major credit/debit cards, HSA/FSA, and cash.

Billing:

Insurance:

3. Our Services & Specialties

Do you offer couples or family therapy?

Yes. We will match you with a provider specializing in relational therapy.

Yes. Our clinicians are trained in child and teen-focused therapies.

Yes. Many of our providers specialize in EMDR, Brainspotting, and trauma-informed care.

Yes. We have providers experienced with this population.

4. Psychiatry & Medication

Do you provide psychiatric evaluations and medication management?

Yes. Our psychiatric team includes Psychiatrists and Psychiatric Nurse Practitioners who provide evaluations, diagnoses, and personalized medication treatment plans. When needed, they collaborate directly with your therapist.

You’ll receive a full psychiatric evaluation, ongoing monitoring, medication adjustments when appropriate, and coordinated care with your therapist (with your consent) to ensure an integrated treatment experience.

The fastest way is through your pharmacy:

  • Contact your pharmacy at least 3 business days before running out.
  • The pharmacy sends an electronic request directly to your prescriber.

If the pharmacy cannot submit the request, contact:
psychiatry@therapytreatmentteam.com or (239) 537-9646 Ext. 113

Contact your pharmacy immediately to submit an urgent refill request. If they cannot assist, please call (239) 537-9646 Ext. 113, so our psychiatry team can support you.

5. Telehealth & Technology

How do I join my telehealth session?

You will receive a secure link via email or text. No downloads required. Simply click at the scheduled time.

  • Refresh your browser or click the link again.
  • If unable to reconnect, call your coordinator.
    Your provider may also call you to continue the session by phone.

Most plans cover telehealth; we verify your plan during intake.

6. Scheduling, Cancellations & Provider Changes

How do I reschedule or cancel an appointment?

Please notify your coordinator 48 hours in advance.

Therapy / Psychological Testing:

Psychiatry:

Appointments canceled with fewer than 48 hours’ notice—or missed without notice—may incur a cancellation fee, as outlined in your intake documents.

Absolutely. If it doesn’t feel like the right fit, your coordinator will help you transition seamlessly and confidentially.

7. Existing Clients & Support

I'm already a client. Who do I contact for help?

Your dedicated Client Care Coordinator.

Therapy / Psychological Services:

  • Call: (239) 537-9646 Ext. 102
  • Email: clientcare@therapytreatmentteam.com

Psychiatry:

  • Call: (239) 537-9646 Ext. 113
  • Email: psychiatry@therapytreatmentteam.com

They support with scheduling, insurance updates, documentation, provider changes, and more.

8. Privacy, Policies & Documentation

Is my information confidential?

Yes. All records and communication are protected by HIPAA.

Submit a signed Release of Information (ROI) to our Clinical Records Custodian:

Please allow up to 10 business days.

Securely in a HIPAA-compliant billing system.

9. Crisis & Emergency Situations

What if I am in crisis?

TTT does not provide emergency services. If you are in danger, please contact:

  • 911 for life-threatening emergencies
  • 988 Suicide & Crisis Lifeline
  • Your local ER or crisis stabilization unit

After you are safe, contact your provider or coordinator.

10. Quick Contact Directory

Office Numbers:

Have a Different Question

Should you be unable to locate the information you require, please do not hesitate to contact us.
Our team typically responds within 24 hours on weekdays.
If you need to reschedule or cancel, please contact us at least 48 hours in advance.